Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to Clara Aestas through an explicit declaration, which can be sent by registered letter with return receipt or by PEC.

In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day in which he communicated to Clara Aestas his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to Sable Blonde srls, Via Sant'Andrea n.3, CAP 70020, Bitritto (BA), Puglia, ITALY.

The direct costs of returning the products are borne by the CUSTOMER.

The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. In no event will goods that have not been returned in perfect condition be replaced or refunded.

Without prejudice to the right to verify compliance with the above, Clara Aestas will refund the amount of the products subject to withdrawal within a maximum period of 30 days, excluding shipping costs incurred in the amount of €15 for Italy and €30 for other countries.

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Clara Aestas may suspend the refund until receipt of the goods or until the CUSTOMER demonstrates that he has sent the goods back to Clara Aestas.

Clara Aestas will refund using the same payment method chosen by the CUSTOMER during the purchase.

Size change

In accordance with the legal provisions in force, the CUSTOMER has the right to request a change of size and/or model within 15 days from the date of receipt of the products.

The CUSTOMER who intends to exercise this right must communicate it to Clara Aestas by means of an explicit declaration, which can be transmitted by properly filling in the return form for size exchange on the website www.claraestas.com .

In case of exercise of this right, the CUSTOMER is required to return the goods within 14 days from the day in which he communicated to Clara Aestas his will to avail himself of the possibility of return for size change to the same address referred to in the previous art. . 7.

The direct costs of returning the products are borne by the CUSTOMER.

The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. In no event will goods that have not been returned in perfect condition be replaced or refunded. Without prejudice to the right to verify compliance with the above, Clara Aestas will proceed with the change of size within a maximum period of 15 days (subject to availability verification), charging the Customer a cost of €15 for Italy and €30 for other countries, what amount to ship the exchanged goods.

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Clara Aestas may suspend the exchange of goods until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to Clara Aestas .