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Here are some more common questions:
For more information on sizes, you can consult the Size Guide that you will find on the product detail pages.
We would like to reassure you that we are currently handling both orders and return requests according to standard procedures and timelines. However, due to the ever-changing situation there may still be possible delays in the processing and transportation of our orders/return requests; We are sorry for any inconvenience that may arise.
We accept payments by major credit cards and other payment methods expressly indicated on this website.
The amount of the Products will be charged only after we have verified the details of your card, together with the sending of the relative confirmation email and their shipment, according to the payment method you have chosen.
Clara Aestas uses the most advanced security systems to protect your payment data, guaranteeing the absolute security of all transactions.
The charge will be in the same currency as the prices indicated at the time of payment. The total amount of the order includes shipping costs where applicable, taxes and duties.
You will receive a payment receipt for orders placed on our site.
The Order is considered confirmed only when Clara Aestas sends the confirmation email to the email address indicated in the purchase form. Clara Aestas will send you a confirmation email for each Product as soon as it is ready to be shipped.
The e-mails will contain a confirmation and a summary of the order relating to each Product ready to be shipped, such as: description and information about the product, including those relating to the total price of the order, taxes and any shipping costs.
Please note that Orders are generally delivered within 30 working days from the time the order confirmation email is sent by Clara Aestas.
As soon as the package has been shipped, you will receive a confirmation email with our courier's shipment tracking number.
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 15 days from the date of receipt of the products.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to Clara Aestas exclusively through an explicit declaration, which can be sent by filling in the appropriate return form on the site.
In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 15 days from the day in which he communicated to Clara Aestas his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
If the customer decides to entrust Clara Aestas with the return of the product, the return costs are €15 for Italy and €35 for other countries.