Return Policy

Right of Withdrawal

In accordance with current legal provisions, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

If the CUSTOMER intends to exercise the right of withdrawal, he must communicate it to Clara Aestas through an explicit declaration. This can be transmitted exclusively by registered mail with return receipt, PEC, or by properly filling out the return form on our website.

In the event of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to Clara Aestas his intention to withdraw from the contract, as provided for by art. 57 of Legislative Decree 206/2005.

The goods must be returned to Sable Blonde s.r.l.s., Via Sant’Andrea n.3, ZIP 70020, Bitritto (BA), Puglia, ITALY. The direct costs of returning the products are borne by the CUSTOMER.

The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached fiscal documentation. Goods that have not been returned in perfect condition will not be replaced or refunded.

Products made to measure for the customer and customization requests cannot be returned. Items purchased at the end of seasonal promotions in the “Special Price” section cannot be returned, but the customer can replace the item, the size or receive a purchase voucher.

Clara Aestas will refund the amount of the products subject to withdrawal within a maximum period of 30 days, excluding shipping costs incurred by the CUSTOMER. As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Clara Aestas can suspend the refund until receipt of the goods or until the CUSTOMER has demonstrated that he has returned the goods to Clara Aestas.

The CUSTOMER can choose to entrust CLARA AESTAS with the return of the garment to their warehouses, in this case he will have to pay a sum of €15 for Italy and €30 for other countries. CLARA AESTAS will arrange through its carrier to collect the goods at the place designated by the customer.

Size Change

In accordance with current legal provisions, the CUSTOMER has the right to request a change of size and/or model within 15 days from the date of receipt of the products.

The CUSTOMER who intends to exercise this right must communicate it to Clara Aestas through an explicit declaration, which can be transmitted by properly filling out the return form for size change on the website www.claraestas.com.

In case of exercising this right, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to Clara Aestas his intention to avail himself of the possibility of return for size change.

The direct costs of returning the products are borne by the CUSTOMER. The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached fiscal documentation. Goods that have not been returned in perfect condition will not be replaced or refunded.

Clara Aestas will proceed with the size change within a maximum period of 15 days (subject to availability check), charging the Customer a cost of €15 for Italy and €30 for other countries, as the amount for shipping the goods subject to change.

As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Clara Aestas can suspend the goods change until receipt of the goods or until the CUSTOMER has demonstrated that he has returned the goods to Clara Aestas."